Frequency Asked question
Yes! Please contact us through the form on our homepage or by sending us a direct email at mikescustomshop.com and we’d be happy to help you out!
We do our best to respond to you as quickly as possible and you should receive a response within 24-36 hours!
We do our best to respond to you as quickly as possible and you should receive a response within 24-36 hours!
Sadly no, stock is no longer available and we had to stop carrying them. Our Bella and Canvas shirts are similar though!
We now primarily carry Bella and Canvas and Gildan brand shirts. Due to ongoing supply chain issues we may on occasion have to use substitute brands. If you are looking for a specific style shirt please contact us.
That depends! You’re welcome to bring your own shirt but it must be brand new, never washed or worn. We’ll also need to take a look at it in person to make sure we can print on it as well as what you’d like printed. Some materials like spandex and nylon we are not able to print on, and we can not print photos or full color images on your own garments.
Unfortunately no, our shop isn’t able to offer either of those options.
We can print on trucker hats, the kind with foam front and mesh back. Unfortunately we aren’t able to print things like baseball hats or knitwear hats.
They are not! When we say business days we mean Monday through Friday. Weekends and federal holidays do not count as business days.
We can use just about any file type including jpeg, png, tiff, pdf, psd and ai! The higher quality image you have the better it will print, and we recommend a resolution of at least 300ppi. In general we don’t recommend using anything that’s under 500 x 500 px.
It can vary! In general if you’re ordering around a holiday like Christmas, Pride, Mother’s Day, or Father’s Day our turnaround times for smaller orders and custom single shirts can be a bit longer than other times of the year. If you’re getting something custom as a gift we always recommend ordering well ahead of when you plan on giving it!
Ordering Questions
Mike Custom takes your security very seriously. At no point in the ordering process do we store your credit card information. All billing transactions are done through secure servers to ensure your safety.
Please contact us with the change immediately. Because all of our shirts are custom made, you cannot change your order once the t-shirt has been finished.
You must contact us by phone or email by 5:00 pm CST to take care of the problem. There are no exceptions to this rule.
You can change the quantity in the shopping cart only if you want shirts of the exact same size and design. If you need the same shirt in a different size, you can just make another shirt. If you want a lot of shirts please contact us and we will help you.
Custom shirts are one-of-a-kind. They are made to your exact specifications, so please triple-check your order! As a rule we generally do not give refunds for custom shirts. If there’s a mistake with your order, contact us.
Shipping Questions
Shipping rates are determine by the USPS. We use the United States Postal Service (USPS) Priority Mail as our standard shipping method. Flat-rate shipping applies within the U.S. only. See below for international shipping information.
We ship to any foreign country with service via United States Postal Service (USPS) Priority Mail International. Average delivery time is 7-10 days from the date of shipment but may take longer due to Global shipping delays. Please note that your country may apply duties and tariffs to your order when it enters your country. Sorry, we have no control over this.
We do our best to ship your items within 1-2 business days of receiving your order. You should receive your purchase within 5-7 business days, however we are still seeing delays within the USPS. If you place an order after 6:00pm CST on a Friday evening or during the weekend, your order will be processed and shipped no later than Tuesday or Wednesday of the following week.
No, but we do offer UPS 2nd Day Air. So for example, if you order your shirt on Monday, we’ll make it and ship it on Tuesday, and you’ll get your shirt by the end of the day Thursday. Please keep this timing in mind when ordering. Also note that UPS does not deliver on Saturday or Sunday, and some holidays can affect timing!
Returns, Exchanges, and Backorders Questions
We do not backorder items. We do our best to ensure that everything on the website is in stock. In event an item is out of stock, we will let you know we cannot fulfill your order at that time. If you order several items and just one of the items is out of stock, we’ll contact you and you can decide what you’d like to do.
We print great t-shirts! Our own special ink formulas are soft and our t-shirts are of the highest quality. The feel of our vintage transfers varies, but are always high quality. With proper care our shirts will last a long time. For best results, wash them inside-out with cold water and hang to dry or tumble dry low. Please do not iron our shirts. Love them and they will love you back.
Check out our t-shirt facts page for everything you need to know about our brands, sizing charts and measuring methods.
Each shirt is printed on a per-order basis, which gives our customers the most choices possible. You pick whatever combination of t-shirt, print, image and color you want.
Random Questions
Sorry, no such luck. We do, however, update this site often with new designs. Check out our New Designs page to see more.
We want to ensure that our retail store remains special and worth the trip, and some of our store offerings are limited in quantity. Rest assured, we try to put the best stuff on our site. If there’s something you saw at our store and would like to purchase it online, just contact us.
Mike Custom respects your right to privacy. We will never share, rent, sell or otherwise distribute your personal information to anyone!
When placing an order on our website we require information such as your name, phone number, email address, shipping address and billing information. This information is used to process your order and for no other purpose.